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Due to the high volume of the sale and our quick shipping processes, Mystery Sale orders cannot be edited or cancelled once they have been placed.&#xA0;Be sure to verify all order details, such as style, size, shipping address, and contact information and before submitting the order.&#xA0;If you will be using a third-party payment platform such as Shop Pay, PayPal, or Apple Pay, be sure to verify ahead of time that the default shipping address and payment method are correct.

Due to the high volume of the sale and our quick shipping processes, Mystery Sale orders cannot be edited or cancelled once they have been placed. Be sure to verify all order details, such as style, size, shipping address, and contact information and

Can I edit or cancel my Mystery Sale order?

Mystery Sale

How do I access the Mystery Sale?

What kind of items will be included in the Mystery Sale?

What is the return policy for items purchased from the Mystery Sale?

Can I purchase multiple items from the Mystery Sale?

What is the duration of the Mystery Sale?

Can I choose the color or style of my Mystery Sale item?

When will my Mystery Sale order ship?

Can I request specific styles or colors or avoid ones I already own?

What is your return policy?

How do I return or exchange a wool& item?

How long does the returns and exchange process take?

Can I get a return credit refunded?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is €45?

Can I participate in the 30 day challenge later this year?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my €100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

Do you offer discounts or have sales?

How do I add a gift receipt?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

How do you ship and when can I expect my item?

Do you ship outside of Europe?

What packaging does my shipment arrive in?

Can I get a price adjustment?

Will I be responsible for duties and taxes?

Orders & Shipping

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

Our Products

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

Can I edit or cancel my Mystery Sale order?Updated a month ago