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wool& EU

Free gift items are final sale and not eligible for return or exchange.A few things to know:<ul><li style="font-size: 16px;">Your chosen gift style cannot be changed after your order is placed&#xA0;&#x2014; please confirm your selection before checking out</li><li style="font-size: 16px;">If you haven&apos;t placed your order yet, you can remove the gift from your cart and swap it for a different eligible style</li><li style="font-size: 16px;">All other items in your order follow our standard return policy</li></ul>For returns on non-gift items, see:&#xA0;<a href="https://eu.wooland.com/pages/help-center?hcUrl=%252Fen-US%252Fwhat-is-your-return-policy-2038956" target="_blank" rel="noopener noreferrer">What is your return policy?</a>

Free gift items are final sale and not eligible for return or exchange. A few things to know:. For returns on non-gift items, see: What is your return policy?

Can I return or exchange my Gift With Purchase item?

Gift With Purchase

How does the Gift With Purchase event work?

Which styles are eligible for the Gift With Purchase event?

Why isn't my free gift showing as €0 at checkout?

What is your return policy?

How do I return or exchange a wool& item?

How long does the returns and exchange process take?

Can I get a return credit refunded?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

How do you ship and when can I expect my item?

Do you offer discounts or have sales?

Can I edit or cancel my order?

Will I be responsible for duties and taxes?

Can I use a reward code and gift card code on one order?

Do you ship outside of Europe?

What packaging does my shipment arrive in?

Can I get a price adjustment?

Orders & Shipping

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is €45?

Can I participate in the 30 day challenge later this year?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my €100 gift card?

Can the children in my life also participate in the challenge?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

How does your wool linen differ from your other wool blends?

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Do you sell your products through any other retailers?

Our Brand

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

Should I wash my wool& garments before I wear them?

Our Products

Can I return or exchange my Gift With Purchase item?Updated 5 days ago