We typically respond within a few minutes during business hours.

We typically respond within a few hours during business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Feature Request

Our Story

Shop

About

Dresses

Tops

Shop All

Leggings & Pants

wool& EU

Our friendly Customer Experience team is here to help with any wool&amp; questions or needs! Whether it&apos;s sizing, fabric, exchanges, shipping, or anything else wool-related, we are here to answer any and all questions you might have.Reach out to our Customer Experience team at euhelp@wooland.com with details about your question or concern. We typically respond within one business day!Our Customer Experience team&apos;s working hours are 8 AM - 4 PM Pacific time.

Our friendly Customer Experience team is here to help with any wool& questions or needs! Whether it's sizing, fabric, exchanges, shipping, or anything else wool-related, we are here to answer any and all questions you might have. Reach out to our Cus

Need help?

Get In Touch

How do I access the Mystery Sale?

What kind of items will be included in the Mystery Sale?

What is the return policy for items purchased from the Mystery Sale?

Can I purchase multiple items from the Mystery Sale?

Can I edit or cancel my Mystery Sale order?

What is the duration of the Mystery Sale?

Can I choose the color or style of my Mystery Sale item?

When will my Mystery Sale order ship?

Can I request specific styles or colors or avoid ones I already own?

Mystery Sale

What is your return policy?

How do I return or exchange a wool& item?

How long does the returns and exchange process take?

Can I get a return credit refunded?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is €45?

Can I participate in the 30 day challenge later this year?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my €100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

Do you offer discounts or have sales?

How do I add a gift receipt?

Can I use a reward code and gift card code on one order?

Can I edit or cancel my order?

How do you ship and when can I expect my item?

Do you ship outside of Europe?

What packaging does my shipment arrive in?

Can I get a price adjustment?

Will I be responsible for duties and taxes?

Orders & Shipping

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

Our Products

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email or SMS list?

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

Need help?Updated 2 months ago