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wool& EU

Orders placed between November 1 and December 31 have an extended return period. These orders may still be returned either by January 10, or 30 days after delivery, whichever is later. All other terms of our&#xA0;<a href="https://eu.wooland.com/pages/help-center?hcUrl=%252Fen-US%252Fwhat-is-your-return-policy-2038956" target="_blank" rel="noopener noreferrer">standard return policy</a> still apply.&#xA0; Exchanging a gift? You will need the original order number and billing zip code of the purchaser/gifter, then visit <a href="https://eu.wooland.com/apps/returns" target="_blank" rel="noopener noreferrer">eu.wooland.com/apps/returns</a>.

Orders placed between November 1 and December 31 have an extended return period. These orders may still be returned either by January 10, or 30 days after delivery, whichever is later. All other terms of our standard return policy still apply. Exchan

What is your holiday return policy?

Returns & Exchanges

What is your return policy?

How do I return or exchange a wool& item?

How long does the returns and exchange process take?

Can I get a return credit refunded?

How can I track my refund?

How do I receive and use a gift card?

How do you ship and when can I expect my item?

What are your holiday shipping cut-offs?

Do you offer discounts or have sales?

Can I edit or cancel my order?

Will I be responsible for duties and taxes?

How do I add a gift receipt?

Can I use a reward code and gift card code on one order?

Do you ship outside of Europe?

What packaging does my shipment arrive in?

Can I get a price adjustment?

Orders & Shipping

Where can I learn more about the 30 day challenge?

Where can I find style inspiration for my challenge dress?

I forgot to take a photo during my 30 day challenge. Will you still accept my submission?

I purchased the dress from a secondary seller. Am I eligible for the challenge?

I bought my dress last year. Can I use it for the 30 day challenge?

How do I wash and care for my dress throughout the challenge?

Can I alternate between multiple wool& dresses during the 30 day challenge?

I already participated in the 100 Day Dress Challenge. Can I participate in the 30 day challenge?

If I love my first 30 days and want to keep going to 100 days, can I get both rewards?

I’ve finished my 30 days. What are the next steps?

I wore my dress for 45 days. Does that mean my reward is €45?

Can I participate in the 30 day challenge later this year?

Can the children in my life also participate in the challenge?

How can I use my gift card after completing a challenge?

Can I use a dress that I didn't purchase at full price?

30 day challenge

Where can I learn more about the 100 day challenge?

I forgot to take a photo during my 100 day challenge. Will you still accept my submission?

What are some tips for caring for my dress throughout the challenge?

Can I alternate between two or more wool& dresses during this challenge?

Will I be able to get a second reward if I do the 100 day challenge again?

What are my next steps when I finish the challenge?

When will I receive my €100 gift card?

I started my 100 day challenge but I can't finish. Can I shorten it to a 30 day challenge?

100 day challenge

Challenges

Why do you use nylon in your wool blends?

Where can I learn about your different wool blends?

Our Fabrics

Need help?

How do I collaborate with you?

How can I request a new product or feature?

How do I remove myself from your email or SMS list?

Get In Touch

Do you have a brick and mortar store?

Where are your garments made?

Are your garments made from non-mulesed wool?

Our Brand

What is a Woolmark certification?

What is superwashed wool and do wool& products use superwashed wool?

How do I wash and care for my wool& garment?

How do I store my wool& garment?

How do I find my perfect fit?

Are your products OEKO-TEX® or ISO certified?

What is the UPF for your garments?

Our Products

What is your holiday return policy?Updated 2 months ago