We will gladly process returns for a refund, gift card, or exchange for up to 30 days after the date of delivery. All returned items must be in their original condition - unwashed, unworn, and unaltered. Trying an item on to determine fit is fine, bu
To start the exchange or return process, have your order number (#12345E) and your zip code or email address ready, then head to eu.wooland.com/apps/returns. From there, you can start a return for a refund (subject to an €8 fee per order), start a re
Submitting your return or exchange should only take a couple of minutes. As soon as we receive notification that your return package is on the way to our warehouse, your return will be processed. In the case of a return for a refund, it could take 2-
We can convert a return credit to a refund after the fact, minus the €8 per order return fee and within 6 months of the original order being placed. Please just reach out to our helpdesk at [email protected] for assistance with getting the credit re
Refunds are processed to the original payment method used while placing the order. If you used a gift card as your payment method, your refund will be issued back onto the same gift card, and the same gift card code can be used. If you used a third p
Gift cards are sent directly to the email address you used when placing your order. They may sometimes end up in spam, junk, or promotions folders, so it is recommended to check there or use the search function in your email. If you do not receive yo