Orders & Shipping
How do you ship and when can I expect my item?
Our Europe warehouse is located in the Netherlands. You can generally expect your order to be delivered within 4-10 business days, depending on your proximity to the warehouse. From our fulfillment center in the Netherlands, we ship via:
What are your holiday shipping cut-offs?
In order to receive your order by December 25th, 2025, we recommend placing your order before December 7th, 2025. You will receive a tracking number within three business days of purchase. You can expect your order in approximately 8-12 business days
Do you offer discounts or have sales?
We price our products without the markup that you see at most other clothing companies. That way, you know you’re getting a fair price, whenever you buy from us. The only deals you’ll see from us are our sale section, Stock Up and Save, and a holiday
Can I edit or cancel my order?
Our small but mighty shipping team works hard to ensure that orders are packed and dispatched from our warehouse in the Netherlands as quickly as possible and most in-stock orders will depart our facility within twenty four hours of being placed. As
Will I be responsible for duties and taxes?
Within the European Union, orders are shipped DDP (Delivery Duty Paid). All taxes and duties are included in the final price with the exception of orders shipping to the United Kingdom over £135. These orders will have additional duties added at chec
How do I add a gift receipt?
If you would like your order to be shipped with a packing slip without prices listed, simply select the checkbox for "gift receipt" in your shopping bag (located near the checkout button.)
Can I use a reward code and gift card code on one order?
Yes, you're welcome to use a challenge reward code in conjunction with a gift card code from a return or from a gift card that was purchased from our website.
Do you ship outside of Europe?
Yes, but only from our US site: wooland.com
What packaging does my shipment arrive in?
99% of our packaging is made from post-consumer waste paper, and is completely curbside recyclable. When needed, we have implemented plastic packaging for specific products:. Hilltop Wool Fleece Jacket: This product may arrive in plastic. We ran into
Can I get a price adjustment?
Full price purchases are eligible for price adjustments if the retail price is dropped within seven days of your purchase. Price adjustments are offered in the form of store credit for the difference in price. Store credit codes will not expire. Plea